Our GUARANTEE to you our VALUED CUSTOMERS is to give you quality Awards.   GUARANTEE INCLUDES: Broken Firgure Chipped Trophy Base Damaged Engraving Plate Damaged Plaque   All Trophies and Awards purchased from us are GUARANTEED  100%. Our Policy has always been that you the customer will always come first. Because without you there will be no USA TROPHIES and we will not be able to have the PRIVILEGE OF SERVING YOU WITH OUR QUALITY AWARDS Buying on line at times isn't easy to do because you don't see a face. But at USA TROPHIES we want you to feel like we are working in your backyard.  Whether your one mile or a thousand miles away we are here for you. When you place an order with us you will  be avised when your order is complete. We will call you the day items are shipped with a tracking #. We will also keep track of your order during transit.We will do a follow up call to make sure that your order has been received and that you are satisfied with the items you purchased from us. When you buy from USA TROPHIES you become part of our FAMILY.  We can't stress enough how important you the customer is to our business and how much you deserve the best service possible.